Motorway Breakdown Tips

Updated 30 September 2025

Breaking down on the motorway is not only inconvenient but can also be dangerous. Knowing exactly what to do in this situation can help keep you and your passengers safe. Here are some essential motorway breakdown tips to follow.

Leave the motorway if possible

If your car is experiencing problems, the safest option is to leave the motorway at the earliest opportunity. Do not risk continuing your journey if you suspect your vehicle may not make it.

Use the hard shoulder safely

If leaving the motorway is not possible, move onto the hard shoulder. Pull over as far to the left as you can, with your wheels turned slightly left. Switch on your hazard lights immediately, and if it’s dark or visibility is poor, turn on your sidelights as well.

If your car breaks down in a live lane and you cannot reach the hard shoulder, put your hazard lights on straight away, keep your seat belt fastened, and call 999 for urgent help.

Leave the vehicle when safe

If you reach the hard shoulder:

• Exit the car through the left-hand side, away from traffic.

• Move passengers to a safe location behind the barrier, up the bank, or onto the verge.

• If you have reflective jackets, wear them to increase your visibility.

Never stand between your vehicle and oncoming traffic.

Call for help

Use your mobile phone to call your breakdown provider. If you do not have a working mobile, follow the arrows on the motorway posts which guide you to the nearest emergency phone. These connect directly to the police.

Guidance for lone female drivers

Female drivers should follow the same safety advice above. However, if you feel vulnerable due to another person approaching, you may re-enter the car using the left-hand side door, ensure it is locked, and sit in the passenger seat to give the impression that you are not alone. Calling someone or pretending to be on the phone can also deter unwanted attention until help arrives.

Guidance for disabled drivers

If you have a disability that prevents you from exiting the car safely, remain inside the vehicle, keep your seat belt fastened, and call the emergency services for assistance. Special recovery measures will be prioritised in these circumstances.

Regular maintenance to prevent breakdowns

The best way to avoid motorway breakdowns is regular vehicle maintenance. Keep your car serviced, check your tyres, oil, and coolant levels, and address any dashboard warning lights as soon as they appear.